Unedited Except for Length
What Clients Sent Back
These arrived by email, on the back of a build slip, or over the phone. We trim them for length and nothing else. Names are used with permission; a few people asked us to keep the town but drop the surname, and we have done that where requested.
“I brought in a driver I had been fighting since March and expected to be sold a new one. Instead they taped the face, shortened it a half inch and put a heavier shaft in it. It cost about a fifth of what I had budgeted and the ball stopped leaking right.”
“The offset card is the thing I tell people about. Knowing my seven iron reads about a yard and a half long in their bay sounds trivial until you build a whole gapping chart on it and then go play somewhere firm in July.”
“Third fitting I have paid for and the first one where anybody put my existing clubs on a gauge before hitting a ball. Two of my irons were a degree apart from where they should have been. That explained rather a lot about the last two seasons.”
“They cancelled my audit Sunday because the grass was too wet and I was annoyed about it at the time. Teddy explained that a soaked lie produces a carry figure that means nothing and would poison the table. She was right and I have stopped complaining.”
“I asked for a new set of wedges. Wendell looked at the grooves on the two I had, told me one was fine for another season and the other was finished, and sold me a single club. I have never had a shop talk itself out of two thirds of a sale before.”
“The part I appreciated was the shot count on the sheet. Sixty-two scored, nine thrown out for being off the taped area. I knew exactly how much data the recommendation was standing on, which is more than my last spec sheet ever told me.”
“Drove down from Albany on a February morning expecting a sales pitch. What I got was ninety minutes of somebody moving one thing at a time and refusing to tell me my carry number until the end because he said I would anchor on it. He was not wrong.”
“I play on the coast where the air is heavy and the wind never stops, and I had assumed an indoor studio would be useless to me. The answer was to fit the club indoors and then argue about the ball, which turned out to be the actual problem.”
“My son grew four inches in a year and I had no idea what to do about his clubs. June put us in an eighty-dollar junior session, they lengthened three of them and told us to come back in eighteen months. No upsell, no new set.”
“I brought a spec sheet from a fitting I paid for in Portland and asked for a second read. They agreed with most of it, questioned two lines, and explained why. Forty-five minutes, seventy dollars, and I stopped second-guessing a decision I had been sitting on for weeks.”
“What surprised me was how boring the session was in a good way. No music, no showmanship, no big reveal. A man taping a clubface and writing numbers down for ninety minutes. My dispersion has halved since.”
“The free re-check three weeks later was where the real value was. I had been playing the new build for six rounds, had a specific complaint, and they adjusted the lie by a degree in twenty minutes at no charge. That is how you keep a customer.”
A Note on This Page
We Do Not Publish Yardage Gains
You will notice nobody above says they picked up eighteen yards. That is deliberate. A distance claim from a single session is not a measurement, it is a comparison between a cold golfer at the start of an afternoon and a warm one at the end, and every studio in the country knows it.
What we do publish is what people say about the process: whether the numbers were explained, whether they were sold something they did not need, whether the club that arrived matched the sheet. Those are claims we can actually stand behind.
How we handle these
- Permission asked before anything is published
- Edited for length only, never for meaning
- Nothing incentivised; no discounts for a review
- Critical notes kept in the file and acted on, not published
- Town included so local golfers can place them